All orders for items that are in stock are dispatched within 2 working days. All orders for items that are not currently held in our stock are dispatched within approximately 3-5 days. We deliver goods worldwide which can take 3 to 7 working days. The approximate time of shipment is checked individually on request.
Voucher code – Any voucher code given by a Prerolls-home representative will be active for 6 months only. Once the 6 months has expired this will be non redeemable under any circumstances. You will be emailed your voucher code along with your expiry date by one of our staff so please be mindful of the expiry date. *THIS IS NON NEGEOTIANABLE*
If you have any questions or concerns, you can contact us via email@example.com. We strive to answer your questions and requests as quickly as possible.
IMPORTANT: YOU MUST CONTACT US PRIOR TO RETURNING A PRODUCT AND ASK FOR A “CUSTOMER RETURNS FORM”. A REFUND WILL NOT BE ISSUED WITHOUT PROPER AUTHORISATION FROM ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES. NO RETURNS WILL BE ACCEPTED AFTER 5 DAYS.
Please allow 3-5 working days for the refund to settle within your bank account before contacting us.
Please note: You are liable for all custom fees and charges.